Refund Policy

Important Notice

BeachIndoor Ltd operates as an affiliate review website. We do not sell products directly. All purchases made through links on our website are processed by third-party retailers and manufacturers ("Merchants").

Therefore, BeachIndoor Ltd does not process payments, handle shipping, or issue refunds directly. All returns, refunds, and exchanges must be processed through the respective Merchant from whom you made your purchase.

How to Request a Refund

If you purchased a product through a link on our Website and wish to request a refund:

1. Identify the Merchant: Check your order confirmation email to identify the retailer or manufacturer from whom you purchased the product
2. Contact the Merchant Directly: Visit the Merchant's website and navigate to their customer service or returns section
3. Follow Their Process: Each Merchant has their own return and refund procedures. Follow their specific instructions for returning products
4. Keep Documentation: Retain your order confirmation, receipt, and any correspondence with the Merchant

Consumer Rights (UK)

If you are a consumer based in the United Kingdom, you have certain statutory rights regarding returns and refunds:

Consumer Contracts Regulations 2013

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel most online orders within 14 days of receiving the goods and receive a full refund. This is known as the "cooling-off period".

Exceptions to this right include:

• Goods made to your specifications or clearly personalised
• Goods which are liable to deteriorate or expire rapidly
• Sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery
• Goods which become mixed inseparably with other items after delivery

Consumer Rights Act 2015

Under the Consumer Rights Act 2015, products must be:

• Of satisfactory quality: Goods must not be faulty or damaged when received
• Fit for purpose: Goods must be fit for the purpose they are supplied for
• As described: Goods must match any description given to you

If products do not meet these criteria, you have the right to:

• Get a full refund within 30 days of purchase (short-term right to reject)
• Get a repair or replacement if it's too late to reject the goods
• Get a price reduction or full refund if repair or replacement is not possible

Merchant Refund Policies

Individual Merchants may offer more generous return and refund policies than the statutory minimum. Below are general guidelines for common retailers we affiliate with:

Amazon UK

Most items sold on Amazon.co.uk follow the standard 30-day return policy. Some items have different policies or requirements associated with them. Check your Amazon order details for specific return instructions.

Manufacturer Direct Purchases

When purchasing directly from manufacturers (such as Ooni), return policies vary by company. Typically:

• Standard return windows range from 30 to 60 days
• Products must be in original condition with all packaging and accessories
• Some large items may have return shipping fees

Always check the specific Merchant's return policy before completing your purchase.

Our Role in the Purchase Process

What We Do

• Provide independent product reviews and recommendations
• Link to products sold by third-party Merchants
• Earn commission on qualifying purchases made through our affiliate links
• Offer general guidance and consumer advice

What We Cannot Do

• Process refunds or returns directly
• Access your order information or payment details
• Override Merchant return policies
• Intervene in disputes between you and Merchants

If You Experience Issues

If you encounter problems obtaining a refund from a Merchant:

1. Document Everything: Keep records of all communications, order confirmations, and any product issues
2. Escalate with the Merchant: Request to speak with a supervisor or manager if initial customer service cannot resolve your issue
3. Use Alternative Dispute Resolution: If the Merchant is unresponsive, consider using an ADR scheme if the Merchant is a member
4. Contact Your Payment Provider: If you paid by credit card, your card provider may offer protection. PayPal also has buyer protection schemes
5. Trading Standards: For persistent issues with UK-based retailers, contact your local Trading Standards office
6. Citizens Advice: Get free, confidential consumer advice from Citizens Advice

Faulty or Defective Products

If you receive a faulty or defective product:

1. Stop using the product immediately to prevent further damage or injury
2. Take photographs or video evidence of the defect
3. Contact the Merchant's customer service as soon as possible
4. Request a replacement or refund under your consumer rights

Do not attempt to repair faulty products yourself, as this may void your warranty and consumer rights.

Warranty Claims

Many products come with manufacturer warranties. For warranty claims:

1. Check your warranty documentation for coverage periods and terms
2. Contact the manufacturer directly (not BeachIndoor Ltd)
3. Provide proof of purchase and details of the defect
4. Follow the manufacturer's warranty claim procedure

The Karu 2 Pro, for example, comes with a 1-year standard warranty extendable to 5 years upon registration. Warranty claims for this product must be made directly with the manufacturer.

Damaged in Transit

If your order arrives damaged:

1. Take photographs of the damaged packaging before opening
2. Document any damage to the product itself
3. Contact the Merchant immediately (typically within 24-48 hours)
4. Keep all original packaging materials until the issue is resolved

Contact for Consumer Advice

While we cannot process refunds ourselves, we are happy to provide general consumer advice:

For comprehensive consumer rights information and advice, we recommend contacting:

• Citizens Advice - Free, confidential advice
• Citizens Advice Consumer Helpline
• Trading Standards Institute

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please check this page periodically for any changes. The date at the top indicates when this policy was last updated.

Your continued use of our Website after any changes to this Refund Policy constitutes acceptance of those changes.